Terms of Service

1. About these Terms

Eternity: Eldermoor ("Eternity") is developed and operated by MMMJR Studios, a company registered in Brazil ("we", "us"). These Terms of Service ("Terms") apply to the Eternity game client and launcher, the game servers, the website at www.eternity-mmo.com, our official community channels and any premium service (together, the "Service").

The Game License (the license for the software you install), the Privacy Policy and the Cookie Policy are part of these Terms. If you do not agree, do not create an account and do not use the Service.

2. Who can play

You must be at least 16 years old to create an account. If you are under 18, or under the age of majority where you live, a parent or legal guardian must read these Terms and agree to them on your behalf, and is responsible for your use of the Service and for any purchase.

When you create an account, we ask for your date of birth. If you are 16 or 17, you also give the email address of a parent or legal guardian. They receive a link to the guardian portal, where they confirm that they are responsible for you and choose your account’s protections: who can whisper to you (by default, only your party), whether your chat is on, and whether Premium can be activated (by default, it cannot).

You may not use the Service if you have been banned from it, or if the law of your country forbids it.

Age rating: Eternity is not recommended for anyone under 16 (A16, self-rated under the Brazilian age rating system), for violence, online interaction and online purchases.

3. Your account

One account belongs to one person. You must give accurate information when you register and keep your email address up to date, because it is how you recover the account.

• Keep your password secret. You are responsible for everything done through your account.
• Do not sell, buy, rent, lend or share accounts, characters or access to them.
• Tell us at support@eternity-mmo.com if you believe someone else has used your account.
• Account and character names must follow the code of conduct. We may change a name that does not.

4. A game in development

Eternity is in development and is offered in test phases (alpha, beta and later). During development:

• features, balance, prices and content change, sometimes a lot;
• characters, items, currencies, progress and rankings may be reset ("wiped"), fully or in part, between or during test phases;
• the Service may be unavailable, slow or contain bugs, and data may be lost;
• access to a test may be limited to invited or approved accounts.

You take part in testing knowing this. We do not owe compensation for a reset, a change or a loss caused by development, except where the law requires it.

If you send us ideas, suggestions or feedback, we may use them freely, without payment or credit.

5. Virtual items and currencies

Silver, gold, crystals, items, characters, titles, spots, guild assets and every other virtual good in Eternity ("Virtual Items") are part of the game. You receive a limited, revocable license to use them inside the game. You do not own them, and they have no monetary value outside the game.

• Virtual Items cannot be exchanged for real money or for anything of value outside the game, and we never buy them back.
• Selling, buying or trading Virtual Items, characters or accounts for real money or for goods outside the game ("real-money trading") is forbidden.
• Losing Virtual Items through the rules of the game, such as partial loot, full loot, contests, crafting failures or trades you agreed to, is part of playing and is not reversed.
• We may change, rebalance, rename or remove Virtual Items, and we may remove Virtual Items obtained through cheating, exploits, bugs or rule breaking.

6. Premium

Premium is optional. It may give conveniences that save time. It never gives combat power, exclusive equipment or votes that count more than another player’s.

• Premium time is added to your account when a valid premium code is redeemed. Each code can be redeemed once. Premium time runs continuously, whether you play or not.
• The price, the seller and the payment terms are shown where the code is sold. When a purchase is made from us, it is governed by these Terms and by the consumer law that applies to you.
• If you are a consumer in Brazil, you may withdraw from an online purchase within 7 days, as provided by article 49 of the Consumer Defense Code (Law 8.078/1990). Write to us within that period. Consumers in other countries keep the withdrawal rights their law gives them.
• Premium time is not refunded when an account is suspended or banned for breaking these Terms, except where the law requires it.
• Premium is the only thing sold for real money in Eternity. Crystals, gold, silver, items and boxes with random contents are never sold for real money, and Premium never gives them.
• A player under 18 can only activate Premium if their parent or legal guardian allows it in the guardian portal.

7. Code of conduct

Eternity is a game of competition, risk and player politics. Fighting, looting, outbidding and out-negotiating other players inside the rules of the game is allowed. The following is not:

• cheats, hacks, bots, macros, automation tools or modified clients, other than the AutoPlay built into the game;
• reading, intercepting or modifying the network traffic or the memory of the game, and attacking, overloading or probing our servers;
• exploiting bugs or errors. If you find one, report it to us and do not use it or tell others how to use it;
• real-money trading, and advertising it;
• harassment, threats, hate speech, discrimination, sexual content involving anyone, and content that is illegal or encourages crime;
• sharing other people’s personal information, and impersonating our staff or another person;
• scams carried out outside the game’s mechanics, such as phishing, fake websites or promises of real money;
• spam, flooding and unauthorized advertising;
• creating or using several accounts to avoid a ban, or to gain an advantage the rules do not allow.

8. Chat, names and what players create

You keep the rights you have over the text and content you create in the Service, such as chat messages, character and guild names, posts, council proposals and contracts ("Player Content"). You give us a free, worldwide, non-exclusive license, for as long as the content stays in the Service and as long as needed afterwards for security and legal obligations, to host, store, display, reproduce, translate, adapt and remove it in order to run, moderate and promote the Service.

Chat and other communications inside the Service are recorded and may be reviewed by our team to keep players safe, to enforce these Terms and to meet legal obligations. Do not use the game to share anything you would not want our moderators to read.

You can block a player: they can no longer whisper to you, send you chat lines, invite you to a party or ask you to trade. You can also report a player in the game. A report records the place in the game and a copy of the reported player’s last chat lines as evidence; the reported player is not told who reported them, and you receive our answer in the game. Players aged 16 or 17 can only exchange whispers with their own party, unless their guardian allows otherwise.

9. Enforcement

If you break these Terms, we may, according to how serious and how repeated the breach is: warn you, mute you, remove Virtual Items or progress, rename a character, suspend the account or close it permanently. Serious breaches, such as cheating, real-money trading or attacks on the Service, may lead to an immediate permanent ban.

When we mute or ban an account, the player sees the reason, when it ends, that the decision was taken by our team, and how to appeal.

If you believe a decision was a mistake, write to support@eternity-mmo.com within 30 days and explain why. We will review it and answer.

10. The Council, contracts and player votes

Eternity plans to let players elect councils, propose contracts and vote on changes to the game. These systems are part of the game. Their results are a strong recommendation that we take seriously, but we keep the final decision: we may decline, postpone or adapt a proposal that is unsafe, illegal, technically unworkable, harmful to the game or incompatible with these Terms. A vote never obliges us to pay, refund or compensate anyone.

11. Intellectual property

Eternity: Eldermoor, its name, logos, art, music, text, code, characters and world, and the Service as a whole belong to MMMJR Studios or to its licensors and are protected by law. Except for the rights these Terms and the Game License give you, no right is transferred to you.

You may stream, record and share videos and screenshots of Eternity, including on channels that earn money, and create fan art and guides, as long as you do not suggest that we endorse you, do not sell our assets themselves and follow these Terms. We may withdraw this permission for a specific use.

12. Other services

Parts of the experience depend on services we do not control, such as Discord, payment and code sellers, email delivery and protection against automated abuse. Their own terms apply to their use. We are not responsible for them, beyond what the law requires.

13. Changes, availability and the end of the Service

We may change, suspend or stop any part of the Service. When we decide to close the game for good, we will announce it at least 30 days in advance on the website, unless the closure is required by law or by circumstances outside our control. When the Service closes, the licenses to the game and to Virtual Items end. Unused premium time is handled as the consumer law that applies to you requires.

You may stop using the Service and ask us to delete your account at any time, as described in the Privacy Policy.

14. No guarantee

The Service is provided as it is and as available, especially during development. To the extent the law allows, we do not promise that it will be uninterrupted, error-free, secure against every attack, or that any feature, content or data will remain available.

15. Limitation of liability

To the extent the law allows, MMMJR Studios is not liable for indirect damages, lost profits, lost data, or the loss of Virtual Items, progress or ranking positions. Our total liability for any claim connected with the Service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or the rights that consumer law gives you.

You are responsible for the damage you cause to us or to other players by breaking these Terms or the law.

16. Governing law and disputes

These Terms are governed by the laws of Brazil. Before going to court, please write to support@eternity-mmo.com: most problems are solved faster that way.

If you are a consumer, you may bring a claim before the courts of your own domicile, as Brazilian consumer law allows, and consumers who live in other countries keep the mandatory protections of the law of their country. Otherwise, the courts of the city where MMMJR Studios has its registered office in Brazil have jurisdiction.

17. Changes to these Terms

We may update these Terms. When a change is important, we will tell you at least 15 days before it takes effect, on the website, in the game or by email. If you keep using the Service after that, you accept the new Terms. If you do not accept them, stop using the Service and you may ask us to delete your account.

18. Contact

For questions about these Terms, support, appeals or legal notices, write to support@eternity-mmo.com.